The Escrow service on Alibaba.com is powered by Alipay.com, a leading third-party online payment platform from the Alibaba Group. It provides protection for both buyers and suppliers engaged in international trade. • Escrow holds buyers’ payments while orders are being processed. When both buyer and supplier have verified that the transaction is complete, then the money is released. • This service is now available for Express and Sea Freight shipping methods. Express Escrow allows you to pay securely online without exposing your credit card details. You can also track delivery of your order and payment is only released to the supplier after you confirm you've received the order. For Buyers: • Payment will only be released to the supplier after you confirm you've received the order. • Track delivery using a unique tracking number on the shipping company's website. For Suppliers: • Escrow verifies the payment detail for every transaction. • Escrow only asks you to ship the order after confirmation of payment receipt. • Available to Gold Suppliers from Mainland China, Hong Kong and Taiwan. Sea Freight Sea Freight is ideal for international trade because you can ship worldwide at an affordable rate. If you are shipping in bulk, Sea freight is the way to go. For Buyers: • Payment will only be released to the supplier upon your confirmation (after your order has been shipped out). • A dedicated service representative will be assigned to your order from the beginning till the end of the transaction. • Must be willing to accept T/T payment terms. For Suppliers: • Payment will be released once the buyer confirms the Shipping Document. • Escrow only asks you to ship the order after confirmation of payment receipt. • Available to Gold Suppliers from Mainland China and Hong Kong. Safe Transactions Alibaba.com will only release your payment to the supplier upon your confirmation. •For Express, payment will be released after your order is received in satisfactory condition. •For Sea Freight, payment will be released after you confirm that your order has been shipped out. Fast, Easy, & Personalized Services Place order, pay, and track delivery conveniently online or have a dedicated service representative help you through the trading process. •For Express, you can track your order at any stage of delivery using a unique tracking number from the shipping company's website. Currently, we support the following leading shipping companies: DHL, UPS, EMS, TNT, FedEx, SF Express, China Post and Hong Kong Post.•For Sea Freight, a dedicated service representative will be assigned to your order from the beginning till the end of the trading process. Fair and Unbiased Dispute Resolution Alibaba.com will mediate trade disputes based on evidence provided by both buyer and supplier. •Express If the item that was delivered to you is not what you ordered or if the delivery did not arrive 30 days after the supplier confirmed shipment, please contact the supplier immediately. You can also open a Dispute by submitting a Refund Request. If no agreement is reached, Alibaba.com will commence mediation. Alibaba.com will contact both parties and mediate based on the evidence provided. All decisions made by Alibaba.com are final. •Sea Freight If dispute arises during any stage of the transaction, Alibaba.com encourages both the buyer and supplier to settle the dispute through amicable negotiations. If no agreement is reached, Alibaba.com will contact both parties and mediate based on the evidence provided. All decisions made by Alibaba.com are final.
http://www.alibaba.com/help/safety_security/products/escrow/faq.html
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